Cancellation & Refunds Policy You will be charged a cancellation fee only if the following arises: Less than seven working days’ notice is given before cancelling your course and you will be charged 30% of the course fee. Less than two working days’ notice is given before cancelling your course and you will be charged 100% of the course fee. No show on the day of the course and you will be charged 100% of the course fee. Inability to understand spoken or written English as per course requirements. You will receive a full refund if any of the following arises: The course is cancelled on the day by Safety Solutions due to circumstances beyond our control. The course is cancelled within 12 to 24 hours of the course commencement and we are unable to offer you a suitable alternative date/course. You cancel your course booking more than seven days in advance of the course start date. Equality Policy Safety Solutions Swift Ltd. is committed to eliminating unlawful discrimination and to promoting equality and diversity within our policies practices and procedures. This applies to our dealings with employees, contractors, clients, trainees and any other third parties. To that end our stated aim is to provide equality and fairness regardless of gender, marital status, race or racial group, disability, sexual orientation, religion or age.